1. Bees must be picked up on the date and time specified on the website. Currently, that date is April 28 for Saskatraz Packages and April 25 & May 9 for Italian Packages. You'll receive update emails. No special arrangements will be made to pick up your bees on a different day/time. No bee packages will be held more than 24 hours after the beginning time for pick up.
2. Bees must be paid for in full when they are ordered.
3. There are NO REFUNDS on bee packages for ANY reason. If you discover your Queen is dead at installation, you need to notify us immediately, return the dead Queen to us for a replacement, at no charge. We cannot replace Queens after they have been installed for any reason.
4. You must provide an email address and phone number. We will make every reasonable attempt to notify folks of any changes, however, if you change your contact information or don't check your email & spam folders, then you will not receive the notices & we will not hold your bees or refund the purchase price.
5. You must present a PHYSICAL PRINTED copy of your invoice to take possession of your bees. NO CELL PHONE IMAGES. NO EXCEPTIONS.